Refund & Cancellation Policy

Effective Date: 01/09/2026

App Name: Apnaration

This Refund & Cancellation Policy explains how refunds, returns, and cancellations are handled on our platform.

1. Order Cancellation

• Orders can be cancelled before dispatch from the warehouse/store.
• Once the order is out for delivery, cancellation may not be possible.
• To cancel, go to “My Orders” or contact customer support.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

• Wrong product delivered
• Damaged or defective item
• Missing items in the order
• Expired products

3. Non-Refundable Situations

Refunds may NOT be applicable in cases such as:

• Incorrect address provided by the user
• Failed delivery attempts due to customer unavailability
• Perishable items (milk, fruits, vegetables) unless damaged/defective
• Minor packaging damage without affecting product quality

4. Return Process

- Report issues within 24 hours of delivery

- Share photo/video proof (if required)

- Our team will verify and approve the request

5. Refund Process

• Approved refunds will be processed within 5–7 working days
• Refund will be credited via:
• Original payment method OR
• Wallet (if applicable)

6. Cash on Delivery (COD) Refunds

• COD refunds may be processed via:
• Bank transfer
• UPI
• App wallet

7. Partial Refunds

- In case of missing/damaged items, partial refunds may be issued.

8. Contact for Refund Issues

Email: info@apnaration.com

Phone: +91 97189 25775

We reserve the right to update this policy at any time.